RETURNS & EXCHANGES
If you are unhappy for any reason, we’ll gladly exchange an unworn item within 7 business days (domestic returns) or 14 days (international returns) once purchase is received. Because each item is made to order, we will offer you store credit in the amount of the item returned, minus shipping charges. Items should be in the original condition.
How do I return an item?
Send us a message through our contact form within 7 days of the arrival of the item. We will be happy to exchange the item or offer you store credit for the amount of the item, minus original shipping charges and duties paid..
How will I be refunded?
We will offer you store credit in the amount of the item purchased minus original shipping charges and duties paid.
How long until my refund is processed?
Once your Return arrives back to us, please allow 72 hours for your refund to be processed. You will be notified by email once finalized.
Can I return a sale item?
All Sale Items purchased are final sale and cannot be returned. We do not offers Returns or Exchanges on Sale Items.
Can I return a custom piece?
All items that were customized and purchased are final sale and cannot be returned. We do not offers Refunds or Exchanges on Custom Pieces.
What if my item is faulty?
If you have received a faulty item please contact us to discuss what steps to take. We will replace if stock is available or refund you upon return.
What if i received an incorrect item?
Do I have to pay to ship my return?
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it fully tracked for peace of mind.
We will happily accept a return of an item which has not been worn or used in anyway and is returned in it’s original condition, for a store credit only. Please return within 14 business days for United States and 21 Business days for International from the date you received the parcel. Sale items cannot be returned for a refund and are final sale. The Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery. The Wanderful Soul is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refunded item within 72 hours of the arrival of the returned item, followed by a confirmation email. The Wanderful Soul reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our Return Policy.